Terms and Conditions of Use
Company Details
Fauxthrow / The Throw Company Ltd
Unit 2, Dean Street, Langley Mill
Derbyshire, NG16 4EG
Telephone: +44 (0)1773 308266 (9:00am – 5:00pm GMT)
Email: sales@fauxthrow.com
VAT Number: 166 2692 85
Please note: the address above is our registered administrative address only. We do not have retail premises or showrooms, and items cannot be viewed, chosen, or collected on site.
Please read these terms and conditions before placing your order.
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Placing an Order
Orders can be placed online at www.fauxthrow.com by following the website checkout process, or by calling our Customer Service Team on +44 (0)1773 308266. After you place an order, we will send an automated email confirmation listing the items ordered and pricing. You will also receive a separate email from the payment provider.
If we are unable to accept your order, we will contact you as soon as possible. This may be due to an item being discontinued or unavailable for an extended period, an error in a product description or price, or if the payment provider is unable to authorise payment.
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Pricing and Payment
All prices are shown in GBP (£). Overseas customers can also select USD or EUR using the currency drop-down on our website. Payment is typically made by debit or credit card. We also accept PayPal, bank transfer, and cheque.
Any cheque or bank transfer payments must be made in GBP sterling. Please do not send cash through the post.
The price displayed at the time of purchase is the price you pay. If an item is discounted later, we are unable to refund the difference. Prices shown in currencies other than GBP may vary slightly due to the exchange rate applied by your bank or card provider at the time of payment.
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Payment Security
All payment details are handled securely. We use PayPal and Opayo to process card payments, and both use advanced encryption technology. If you prefer, we can also take card payments securely over the telephone.
If you choose to pay by bank transfer, an order acknowledgement will be issued containing our bank details. Please note that we cannot begin processing your order until payment has been received, and any transfer fees are the sender’s responsibility.
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Taxes and Duties
Any taxes or import duties applied outside the United Kingdom are the responsibility of the purchaser. If you refuse to pay any duties or taxes required by your country or state, you will be responsible for any resulting costs, including return shipping and any fees for import duties or charges incurred when goods are brought back into the UK.
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Dispatch Times
We aim to dispatch orders as quickly as possible. However, delays can occur due to seasonal demand, high demand for certain items, or manufacturing challenges. For this reason, please allow up to 28 days for delivery.
Handmade furniture is produced to order and typically takes around 4 weeks from order confirmation. “Specials” may take longer depending on the complexity of the design. At busy times, special-sized throws, cushions, and similar items may take up to 3 weeks.
You are welcome to check stock availability before ordering. If you need your order for a particular occasion (such as a birthday or Christmas), please contact us before ordering to confirm current timescales. If delivery dates are important, please check with us in advance—although we will always do our best.
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Sizes and Colour Variations
Due to the nature of the materials used, all measurements are approximate, although we aim to remain within normal manufacturing tolerances. We take care to represent products as accurately as possible in our photographs, however colours may appear different depending on screen settings and viewing conditions.
There may also be shade variations between different fabric batches, so we cannot always guarantee an exact match (including linings) across multiple items—particularly when ordered at different times. Where several items of the same design are ordered together, we generally make them at the same time to achieve the closest possible match rather than supplying from stock.
Natural materials such as cowhide are inherently unique, so each piece will vary. Cowhides, patchwork cowhide rugs, and cowhide footstools may show small natural blemishes, which are not normally regarded as faults.
If you are unsure about a faux fur shade, we recommend requesting a small fabric cutting so you can see the colour and quality in person. Purchasing cushion covers and throws in the same design separately is not always advisable, as shades may differ slightly and we regularly review designs and make subtle changes. Product names are descriptive only and are not intended to be an exact representation of any specific animal; for example, our “Leopard” design may differ from other suppliers’ products with the same name.
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Delivery Addresses
Please ensure the delivery address provided is suitable for signature delivery. You may find it easier to use a work address or the address of a neighbour or relative. Please always include your postcode.
If incorrect or incomplete delivery information is supplied, additional shipping costs may be incurred. A contact telephone number is required to complete your order, mainly in case of any issues with your order or if a courier has difficulty locating the address. International carriers will not deliver to PO Box addresses.
Couriers will normally attempt delivery up to three times. If delivery is unsuccessful, the parcel may be returned to us. In such cases, return carriage charges may be applied or deducted from any refund. If you request re-delivery, we reserve the right to charge the additional delivery costs incurred.
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Delivery Charges
Delivery costs are charged separately and reflect the realities of shipping, particularly with rising fuel costs. Some businesses advertise “free shipping”, but those costs are typically built into product prices. We aim to keep our product prices as low as possible and therefore charge delivery separately.
We only charge the actual cost of carriage to us and in many cases absorb part of the cost ourselves. Delivery charges are calculated based on weight and volume, and it is often possible to order multiple items with only a small additional carriage cost.
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Cancellations
If you wish to cancel an order, please contact us as soon as possible. You must also confirm the cancellation in writing by email. Orders for special items cannot be cancelled once production has started.
We reserve the right to deduct any non-refundable payment processing fees (for example, PayPal charges) that we incur when cancelling and refunding, unless the cancellation is initiated by us.
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Returns and Refunds
If any items arrive damaged or part of your consignment is missing, please notify us as soon as possible. We will request that the goods are returned within 7 days for a full refund. Items must be unused, in perfect condition, and carefully packaged—ideally in the original packaging.
While we do not supply goods on an approval basis, we recognise that exceptional situations can arise where a customer needs to return goods that are not faulty. In these cases, we may (at our sole discretion) offer a refund for the goods, however shipping costs will be deducted from any refund or credit. You must notify us of your intention to return within 3 working days of the delivery being signed for.
All returned goods remain the customer’s responsibility until received by us in their original, unused condition. This returns policy does not apply to “special” items, including furniture made to customer requirements and throws or cushions produced outside our standard range. If you need to return items—particularly furniture—please contact us first so we can advise on the easiest method.
Refunds will be made using the original payment method. If payment was made by bank transfer, refunds will be issued by cheque.
We recommend returning items using recorded delivery, special delivery, or a carrier service, and ensuring they are adequately insured. We cannot accept responsibility for returned goods lost or damaged in transit. We cannot refund goods that do not reach us; claims must be made by the sender with the carrier. Return postage or carrier costs are the responsibility of the customer.
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Product Information and Conformity
We take great care to ensure product descriptions and specifications are accurate at the time they are published. However, website descriptions and specifications are provided for guidance only and are not intended to be contractually binding. As noted above, we cannot accept responsibility for colour variations caused by browser software or computer/monitor settings used to view the products.
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Limitation of Liability and Disclaimer
Fauxthrow.com / The Throw Company Ltd does not exclude or limit liability for death or personal injury caused by negligence, or for fraudulent misrepresentation. Subject to this, and to the fullest extent permitted by law, neither Fauxthrow.com nor any associated company shall be liable for any indirect, special, or consequential loss or damage (including but not limited to loss of profit, loss of savings, costs, expenses, or other compensation claims) arising from or connected to use of this website, the supply of products, or their use or resale.
These limitations apply equally for the benefit of Fauxthrow.com and any associated company of Fauxthrow.com / The Throw Company Ltd.
While we aim to keep website content accurate and up to date, we provide no warranty as to its accuracy or completeness and accept no responsibility for errors, omissions, or results arising from use of the information. Although we take reasonable steps to provide a reliable service, we do not guarantee that website use will be uninterrupted or error-free, and we are not responsible for disruption, loss, or corruption of materials in transit, or loss or corruption of data downloaded to any computer system.
We do not accept responsibility for viruses or illicit attachments to emails sent from any of our web addresses; recipients must ensure they have suitable anti-virus protection.
These terms apply only to the Fauxthrow.com website. Linked third-party websites may be governed by separate terms, and we accept no responsibility or liability for their content.
If a dispute cannot be resolved through our normal customer service channels, we suggest visiting https://www.odrcontactpoint.uk/ for information on consumer rights and guidance on how to proceed.
Our total liability under or in connection with any contract for products covered by these terms shall not exceed the price paid for the products, except as expressly stated in these conditions.
We will not be liable for delays or failures in performance where the cause is beyond our reasonable control.
We may assign or transfer our rights or subcontract our obligations under these terms to a third party. You may not transfer or assign your rights or obligations under these terms without our prior written permission.
No person who is not a party to these terms shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any part of these conditions. Nothing in these terms affects your statutory rights that cannot legally be excluded.
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Copyright and Trademarks
All material on this website (including photographs, images, text, logos, designs and any other content) is the copyright of Fauxthrow.com or an associated company. All rights reserved.
Copying, reproducing, modifying, or using any website content elsewhere is strictly prohibited, except for:
• downloading extracts or product details for personal use solely in connection with making a purchase from Fauxthrow.com; or
• sharing information with another person for the purpose of making a purchase.
No website content may be used for commercial gain. Extracts and images may be used for blogging or advertising our products only if full credit is given and a direct link to our website is included.
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Copyright Enforcement
We actively protect our copyright. If we discover unauthorised use of our materials in breach of the licence above, we may take legal action, including seeking damages and/or an injunction to stop such use. Legal costs may also be pursued.
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Email Communication
Some customers use spam-filtering software, which can prevent important emails being received. Please ensure our email addresses are not blocked so you can receive order updates and communications.
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Data Protection
We do not share your personal information with third parties. Names, addresses, and contact details are retained only for the purposes of ongoing marketing activities. Fauxthrow.com does not store any payment details, including card details, PayPal information, or bank account details.