FAQ

Customer Services
  • Why Faux fur and not real fur?

    The top quality Faux Furs we use are hardly distinguishable from real fur, so we feel there is now absolutely no need to use animals for their fur. Our Faux Furs are bought by some of the world’s most demanding and discerning lovers of fashion, interior design and fur, who are also animal lovers. We feel this is a win/win situation, no animal cruelty and gorgeous faux fur. Fake for Animal's SakeThe top quality Faux Furs we use are hardly distinguishable from real fur, so we feel there is now absolutely no need to use animals for their fur. Our Faux Furs are bought by some of the world’s most demanding and discerning lovers of fashion, interior design and fur, who are also animal lovers. We feel this is a win/win situation, no animal cruelty and gorgeous faux fur. Fake for Animal's Sake

  • Is Faux Fur as warm as real fur?

    Heat retention is measured by the R-value, which is roughly the same with our Faux Fur compared to animal fur. It is the individual fibres that actually trap the heat (rather like wearing lots of layers on a cold day is better than just one thick layer), so it makes no real difference whether they are Faux Fur fibres or animal fibres. Our Faux Furs are made with the maximum number of fibres which is one of the reasons that they are so dense, soft, silky and so like the real thing.

  • Allergies?

    Our products have not been clinically tested for allergies. However, all our fibres are 100% artificial, including cushion pads, so people with allergies to animal fur should not be affected by our faux fur products. We do hear from many customers who are delighted to be able to appreciate the realistic feel of faux fur without aggravating their allergies. May we suggest that, if you have any doubts, you order a swatch of your chosen faux fur and do a test yourself, just to be sure.

  • Are Faux Fur fabrics fire retardant?

    No. Like the majority of artificial fabrics our Faux Furs and other fabrics are not totally fire retardant. Therefore, your throws, cushions and any other of our products should be kept well away from fires, naked flames and flammable materials etc. e.g. cigarettes, candles and open fires.

    Our Faux Furs and products can be treated to meet BS5852 and so make them suitable for many uses in the furniture/furnishings industry. Please contact us for costs.

  • Do Faux Furs shed fibres?

    Under normal conditions – no. We use the best quality Faux Fur and, unlike the real thing, our faux furs do not shed any fibres. However, there may be some residual fibres from cutting and making the product, so give it a shake on arrival. After that there will be no shedding under normal conditions - please see 'normal use' below.

    Although faux fur doesn’t shed with normal use, fibres do come out at the ‘cut’, we do try to remove all the fibres when selling cut fabric and sending swatches, but you may find some loose fibres. We don’t recommend faux fur cut fabric for babies or pets that chew as fibres do come loose at the cut until they are sewn, and faux fur (and real fur) will come out if it's pulled.

  • How should I store my Faux Fur product?

    You may sometimes wish to store your Faux Fur product. We recommend folding carefully to reduce the creasing, and placing in a clean, polythene container or zipped polythene bag. A linen clothes storer is perfect if available. Store in a cool, dry place away from direct heat, and once removed, follow instructions above for any creasing. If you use care with your Faux Fur product it will last many, many years in perfect condition.

  • How soon will I receive the goods I ordered?

    Fabric is usually dispatched next day by parcelforce.

    All our products are made to order so delivery time very much depends on what you are ordering (e.g. a double-sized fur throw, 3m x 3m, with fur on both sides, will take longer to make than, say, a knee-sized throw with a faux suede backing). We say to allow 28 days for delivery, although products are usually dispatched within One to Two working days from order. Delivery is usually by Parcelforce 24 or 48 (UK) or five to ten days outside the UK. We hold large stocks of fabric, but as every product is made to order, in the very rare cases that a fabric is out of stock, we will always email you an ETA.

    Europe -please allow 3 - 7 working days from dispatch

    USA - please allow 3 - 10 working days from dispatch

    Asia/Australasia - please allow 4 - 15 working days from dispatch

  • I have seen faux fur throws cheaper in other stores and websites.

    We feel, as we are sure you do, that you get what you pay for. There are many cheaper products on the market. We offer the best quality available in the market for very competitive prices. If you want something different and unique, tailor-made to your requirements, long lasting and using the best quality faux furs and fabrics available, then our products are for you. (We have seen our furs used in fur throws in a certain well-known top store for £2,000 a throw!) 

    Our throws are not bonded (glued) together like so many others on the market – they are 100% stitched for quality and lifespan. We are the only site to offer such a range of colours and choice of backings – double fur, faux suede, duchess satins, velvets, velvet animal prints and crushed velvets to suit any décor. We can offer such good value for money because we are the manufacturer, so you are cutting out the middleman. 

    We can also offer a fabric service for those who want to make their own throws, fashions or fashion accessories, and our faux fur prices are well below those in the High Street. In fact, it is almost impossible to find them on the High Street. We know of only one or two specialist stores, and these do not carry the range that we have. And they are much more expensive!

  • Is ordering on your website safe?

    Yes, absolutely. Paying by credit/debit card uses a secure connection (SSL encryption technology) and is backed by Streamline (part of the Royal Bank of Scotland/NatWest Group plc), one of the leading secure payment solutions. Any personal information we hold is securely held and will not be passed to third parties at all under any circumstances except where it is necessary to fulfill your order or to confirm your identity. This is to protect you from fraud.

  • Occasionally throws arrive with creases in the fur. What should I do?

    Sometimes this happens due to folding in transit, or if you have packed your throw away for any period of time. Generally creases will drop out in a few days once the throw has been opened and aired. If they still persist after a few days, we recommend that you cover the creased area with a slightly damp, cold, 100% clean cloth or towel for 30 minutes to an hour, and then brush the fibres into place with a soft, clean brush (like a soft hairbrush) and allow to dry naturally. Never expose the fabric to heat and NEVER iron the throw.

  • Pet Blankets, Accessories, Cosies and Draught excluders.

    Wash on 'delicates' and dry naturally. your product will come up perfect time after time. Gently brush the fur while damp to remove any creases.

  • Sizes Explained. Why do you sell so many different sizes? What are the sizes for?

    Yes, it is hard to choose, isn’t it, from all our sizes and options? We started with the large size, which entirely covers a double and queen-sized bed, but we had so many requests for different sizes, and we do tailor-make to customers’ requests (the only website that does this – at time of writing September 2005), so the other sizes were a natural progression and simply a result of demand. We feel we have enough sizes to enhance the many different widths and heights of beds and furniture available today. 

    Please note: sizes are approximate. We buy our fabrics by the roll and these are usually made to order for us by the faux fur manufacturers, so slight variations in width are normal. For example, some faux furs rolls are slightly wider than 150 cm in which case we do try to make the throw a few centimetres wider (often as much as 160 cm) so that you have even more throw for your money. Because these are hand-made, minimum length will always be accurate, but again your throw may be a few centimetres longer.

    Just a brief word about the 'Double' sizes – the fabric is 1.5 m wide – so for any width over that – we use 1 piece of 1.50m in the centre and then join a piece either side and painstakingly pull through all the fibres so the joins are almost invisible. 

  • What is faux fur made of?

    The fur fibres are 100% Acrylic or Modacrylic on a 100% polyster base.

    The % of Acrylic or Modacrylic varies depending on which fur. e.g Polar Bear is 57% Modacrylic, 25% Acrylic, 18% Polyester. Coyote is 5% Modacrylic, 83% Acrylic, 18% Polyster

    Backings such as Faux Suede, Animal prints and Velboa are 100% polyester

    Animal prints are 100% polyester

    Cushions are synthetic hollowfibre in a 100% cotton cover. Cushions covers are as above

  • What is the best way to care for my Faux Fur?

    It is easy to care for your Faux Fur, and we always recommend that you dry clean.

    Our Faux Furs are hand washable in lukewarm (almost cold) water using a gentle, mild, ‘for hand washing’ soap powder. You can machine wash our Faux Fur on ‘delicates’ cycle. However, it is often the backing on the throws/fashions that limits machine or hand washing. For example, our Faux Suedes are hand or machine washable (lukewarm or ‘delicates’ cycles) but Velvets, Satins, Printed Velvets and Crushed Velvets can shrink slightly and do crease in the washing process. Heat must not be applied to Faux Fur so it is impossible to iron and even the smallest amount of shrinkage can cause the product to look misshapen. 

    Spot cleaning with cold water and/or gentle soap is the best way for small areas - for a thorough cleaning we recommend dry cleaning. Also, if you are buying one of our larger throws or a throw that has Faux Fur on both sides it will be very heavy when wet and quite difficult to lift. DO NOT HEAT TO DRY OR PUT NEAR HEAT TO DRY. DO NOT USE A DRYER.

    That is, do not use a dryer or radiator, or place in front of a fire to dry. The best way to dry is to lay flat or hang over a line. This is because the product used to create the fabulously natural sheen on the faux fur is very susceptible to heat and any heat application will ruin the faux fur fabric. 

    To summarise: we do not recommend washing or machine washing our throws and advise that washing our throws will invalidate your 12 month warrantee against defective products. After all, would you wash your favourite fur or suede coat?! If you follow these simple guidelines your faux fur product will last many years, if not a lifetime. Cushion covers may be machine or hand washed in lukewarm water or on the ‘delicates’ cycle in your washing machine and dried flat or on a line. After washing, raise the pile by gently brushing with a soft hairbrush. NEVER use any bleaches, harsh cleaning products or cleaning chemicals, and do NOT tumble dry. Individual cleaning instructions will be sent out with each product.

  • What is the guarantee on your products?

    Our products are guaranteed for 12 months from the date of purchase against faulty materials or workmanship. However, treated with care and in normal use, we confidently expect our products to last many years.

  • What is “normal use”?

    Our throws are designed for domestic, decorative and ‘light use’ purposes, rather than for heavy wear and tear. Faux and real fur is delicate and should be treated with care. Our throws are designed as an accessory for, perhaps, dressing the top of a bed, or dressing a sofa, and certainly fabulous for 'snuggling under', but it is not advisable, for example, to sit on the fur for long periods of time, as it will eventually crush the fibres, or use them as a permanent blanket or cover where they will receive a lot of wear and tear.

    A word of advice about pets – they love our faux fur. Especially cats. They will delight in ‘kneading’ the fur with their claws, and in this state of total rapture will snag and eventually damage the fur. And they dribble too. (We know – we have two wonderful cats and a dog at home) Please note: although we love animals, damage by them is not covered by our guarantee. But it may be a good idea to have their own throw. Quick link to pet throws:

    Faux Fur used for commercial purposes is not covered by our guarantee. 

  • When can I expect my delivery?

    All our products are made to order in our design studios in the UK - products are normally dispatched within 1 - 3 working days. (Normally same day/Next Day)

    We’re delighted to add the Next Day option For UK Mainland Deliveries.  Customers can now choose the option for a next day delivery for orders placed before 12.00 Midday GMT for just £11.95.

    Next day is not available for Double Sized, Queensbury or Double Width throws as these take 48 hours to make.

    Please Note: Next Day applies to weekdays. Friday ‘Next Day’ orders will be delivered the following Monday

    Fabric is usually sent same day or next day by Parcelforce 24/48 (or recorded delivery for smaller parcels.)

    We say - 'Please allow up to 28 days for delivery' (This is only in exceptional circumstances like extreme weather conditions, e.g. snowed in, floods  - and we always notify customers if there is a delay) 

  • Where are your products designed and made?

    All our products are designed and tailor made in the UK by our highly skilled craftspeople. Our quality control is second to none – we have checks throughout the manufacturing process and all our products have at least two final quality control checks before they are dispatched. On our website product descriptions and photos, we have endeavoured to give as much accurate information and in as much detail as possible about our products. Our descriptions and photos are as accurate as possible. However, there are some variations in colours depending on the technology used to access the site. We have not used any professional photographers or enhanced the photos in any way. The products are as you see them. If in doubt please order swatches. We can only accept orders for swatches placed via the web site.

  • Why not source your Faux Fur from the UK?

    We would love to source our faux furs from the UK, but we only use the highest quality, softest, silkiest, most realistic faux furs and unfortunately we simply can’t find them made in the UK, and we want to bring that quality to our customers. However, all our products are made in the UK, using skilled craftspeople and strict quality control. We constantly search for top quality fabrics, so if there is any manufacturer out there who wants to send us samples, we are more than happy to consider them, but they must be on a par with the quality of our current faux furs.We would love to source our faux furs from the UK, but we only use the highest quality, softest, silkiest, most realistic faux furs and unfortunately we simply can’t find them made in the UK, and we want to bring that quality to our customers. However, all our products are made in the UK, using skilled craftspeople and strict quality control. We constantly search for top quality fabrics, so if there is any manufacturer out there who wants to send us samples, we are more than happy to consider them, but they must be on a par with the quality of our current faux furs.

  • Why so many choices of backing? How do I choose?

    es we ask ourselves that quite often!!! – It is hard to choose with so many fabulous backings. There is a demand – we are the only company in the world to offer these fabulous choices – the purpose of this site was to offer our unique tailor made service but on line – and we are happy to say we have achieved that. Then our customers do suggest some fabulous combinations we haven’t thought of and naturally we add those to the options – so the number of options does grow

    Tips for choosing which combination

    Firstly choose your main faux fur. Then ask yourself what colour backing will compliment the decor. When you’ve decided on colour - Faux Suede is very soft but also the most hard wearing. Cuddle Soft Velboa is the softest we have and doesn’t slip like Satin. Also hard wearing but perfect to snuggle under and also washed well. Satin is delicate and may not be suitable where the throw is going to have lots of wear and tear. It also is more likely to slip on say leather or slip off the bed at night. But it is beautiful. Animal prints are very hard wearing and versatile and finally double fur – fabulous of course but do remember they are quite heavy – each meter of faux fur weighs approx 1.3K so a double sized, double fur throw will use 12m of fur so will weigh approx 15K

  • Your faux fur is so realistic how do we know it’s fake?

    We continue to fight the ‘faux’ fight to end cruelty and please, please, please be careful where you buy ‘faux fur’ items especially the ‘tails’ and 'bobbles or Pom Poms'. We’ve been shocked and horrified to discover many on the High Street and on web sites are actually real fur. We can absolutely guarantee and assure ALL our products are 100% FAUX.  Our faux fur comes to us in 20/30m rolls, it is woven or knitted in the same way as all other fabrics, and we see every single inch of the back and front of the faux fur. We make everything here in our UK Design Studio to be sure it’s FAUX (Acrylic and Polyester) We support PETA and all anti animal cruelty organizations. Fake for Animal's Sake

    If you feel real fur you can often feel the skin is much stiffer and almost hard to the touch whereas faux is much more ‘bendy’, as it’s usually knitted and sometime woven (Tissavel)