Delivery & Returns

Last orders for delivery before Christmas is Midnight on Sunday 19th December. Sale items are already made so last orders for SALE items up to 11 a.m. on Monday 23rd December.

The office is closed from Midday 23^rd December until Tuesday 4^th January (although we will be responding to emails during that time). The Studio will be making and sending orders as normal.

All our products are made to order in our design studios in the UK -  products are normally dispatched within 1 - 4 working days. 'Express' parcels will be sent same day (if ordered before 12 Midday) or Next day. Excluding Double Width, Queensbury and Double Sized Throws as these take 48 hours to make.

 

 

We would like to take the opportunity to wish all our regular and new customers a Wonderful, Safe and Prosperous 2022

 

Fabric is usually sent same day or next day by Parcelforce 24/48 (or recorded delivery for smaller parcels.)

 

We say - 'Please allow up to 28 days for delivery' (This is only in exceptional circumstances like extreme weather conditions, e.g snowed in, floods  - and we always notify customers if there is a delay) 

 

We email a confirmation email with the Parcelforce or Royal Mail parcel numbers so customers can track progress. Small items are sent by Recorded Delivery or Special Delivery.

 

We ship Worldwide. Outside UK deliveries are by Parcelforce Worldwide or Airmail Airsure for smaller items

 

Europe -please allow 5 - 10 days from dispatch. Usually 2 - 4 days

 

USA - please allow 5 - 14 days from dispatch. Usually 3 - 5 days

 

Asia/Australasia - please allow 7 - 14 days from dispatch. Usually 3 - 5 days.

 

All import duties and taxes of the country are payable by the customer.

Refunds from returned faulty products/goods will be made by the same transaction method by which the product was originally purchased.  That is, if payment was by credit/debit card, the refund will be refunded to that credit/debit card. A cheque will be refunded by a cheque.

 

We have a 7 day no quibble returns policy provided the item is returned to us within the 7 days from delivery, in perfect, unused and unworn condition and packed carefully to avoid damage. Please return by a signed for method (for your own security) as we cannot refund worn, used, damaged or lost items. Cut fabric and tailor made items cannot be be refunded unless faulty. All products are quality checked and rechecked before sending.

 

Refunds will be processed within 30 days of receiving the returned/cancelled goods and we will email you to say the transaction has been completed. (Although we will normally refund same day) You may cancel your order at any time up to dispatch, and return non custom made products for any reason up to seven days from delivery date. (Or 7 days from Christmas Day for Christmas presents) You must notify us of cancellation or return, and return the goods in complete, unused and ‘as new’ condition, perfect and undamaged. The goods should be returned packed carefully and undamaged with your details (so we know where it has come from in order to be able to send you your refund). Please be sure to pack the product with care (e.g in the same manner it was sent to you e.g throws and fabric are rolled to avoid creasing) and securely - we cannot be held responsible for goods returned damaged - a claim has to made to the carrier by the sender, for damaged goods. Sender is responsible for postage costs.

 

We strongly advise that you send by any signed for Insured service such as recorded delivery, Parcelforce or Special so that if lost you can make a claim against the carrier. For items of value over £46 (maximum recorded delivery cover) we recommend that you use Parcelforce (at local Post Offices) or Special Delivery and make sure the insured value is adequate. We cannot take responsibility or refund for any items lost or damaged in transit (i.e items that we have not received back or are damaged)

 

International - Please boldly label the parcel 'Returned Goods' or it may be subject to import duty, VAT and extra handling charges, charged by Customs and Excise and could be as much as £100, which is the customer's responsibility (see terms and conditions)  *

 

 

* Although we will endeavour to recover these costs from Customs and Excise (where applicable) on behalf of the customer we have no obligation to do this. It is a long complicated, protracted procedure and may take as long as 6 weeks.