Terms and Conditions

The Throw Company is a registered company in England & Wales · No. 5315688

Our terms and conditions comply with UK legislation to ensure customers can shop in confidence with the Throw Company Ltd.

Pricing

All prices quoted on the site are in sterling, and are exclusive of post and packaging. We only charge a nominal £4.95 for postage and packaging on orders below £500.00 in the UK. On orders over £500.00 postage and packaging are free, within UK. Prices are subject to change from time to time. Please email us for postage and packaging charges out side UK.

Payment

We take all major credit cards and debit cards for orders placed on our website or by telephone. If you wish to order by post, it is advisable to pay by cheque, UK Postal Order or a money order. Please do not send any cash in the post.

Our Process

When we receive an order we will send a confirmation email and this constitutes a legal contract with you. When the goods are dispatched we will email you again to inform you.

Availability

While we make every effort to keep all fabrics in stock, occasionally a fabric may not be in stock (either due to demand or circumstances beyond our control). We will always email to you an ETA, but be assured this is a rare occurrence.

Damage and Packaging

All our products are inspected at all levels of manufacture and checked by stringent quality control to be sure they are in perfect condition before dispatch. Our packaging is sturdy and the products are bubble-wrapped to protect them, but unfortunately they are occasionally (rarely) damaged in transit. If the product in your package is showing obvious signs of damage, please refuse to accept it and notify us immediately. If the damage is only clear once the package has been opened, please inform us within 24 hours of receipt. – info@fauxthrow.com Then we can arrange collection and delivery of a replacement.

Delivery

All our products are tailor-made to order. Returns are only accepted for faulty goods. Cut fabric cannot be be refunded unless the fabric is faulty. Delivery is within 28 days from order. However, most items will be dispatched within five to ten working days of order. We send our products via Parcel Force 24/48 hour signed for delivery, but please allow approximately three to five working days for delivery by Parcel Force (UK) and up to ten days elsewhere. We will email you when the order is dispatched, and will also email you if there is any delay with the order, giving you an ETA. We cannot give you an exact day of delivery. All our deliveries are to be signed for. Any goods showing obvious signs of damage should not be accepted. Please refuse the delivery, and it would be extremely helpful if you could inform us immediately so that we can arrange a replacement:- info@fauxthrow.com

International Orders

International orders are subject to additional freight charges, as well as local duty and taxes. It is the customer's obligation to pay all duties and taxes. We do not accept any responsibility for these charges. Customers are responsible for all shipping charges incurred in returns or exchanges and all duty and taxes and handling charges relating to these. Please email our customer services and we will be able to email you with the freight charges – info@fauxthrow.com  There are no export restrictions on any products supplied via our website. Our payment channel accepts sterling, Euros and US dollars, but your transaction will be converted to your currency at the rates of exchange applicable when the transaction is processed by Streamline.

Faulty Goods

Our products are guaranteed against faults in manufacture, materials or workmanship for 12 months from delivery. Our guarantee only covers domestic use. If your product develops a fault within 30 days of delivery, the product may be returned for either a full refund or a replacement. If the fault develops within the 30 day to 12-month period, then a replacement is offered after return of the faulty product. This guarantee does not apply to accidental damage, abuse, neglect, commercial use, exposure to heat or washing in the case of throws, or in the case of cushions, not washing according to our instructions.

Refunds/Cancellations/Returns

Refunds from returned faulty products/goods will be made by the same transaction method by which the product was originally purchased. That is, if payment was by credit/debit card, the refund will be refunded to that credit/debit card. A cheque will be refunded by a cheque. Refunds will be processed within 30 days of receiving the returned/cancelled goods and we will email you to say the transaction has been completed. (Although we will normally refund same day) You may cancel your order at any time up to dispatch, and return products for any reason up to seven days from delivery date. You must notify us of cancellation or return, and return the goods in complete, unused and ‘as new’ condition. The goods should be returned in the same packaging with your details (so we know where it has come from in order to be able to send you your refund).

Contact

e-mail: info@fauxthrow.com

Tel & Fax: +44 (0) 1255 475 498

Post: 1, Litchfield Close, Clacton On Sea. Essex. CO15 3SZ

Returns:

International - Please boldly label the parcel 'Returned Goods' or it may be subject to import duty, VAT and extra handling charges, charged by Customes and Excise and could be as much as £100, which is the customer's responsibility (as above)  *

Return address: 1 Litchfield Close, Clacton, Essex, CO15 3SZ

* Although we will endeavour to recover these costs from Customs and Excise (where applicable) on behalf of the customer we have no obligation to do this. It is a long complicated, protracted procedure and may take as long as 6 weeks.